Refund and Returns Policy

At Saigon Adventure, we understand that travel plans can change. This Cancellation & Refund Policy explains how cancellations, changes, and refunds are handled for tours booked through saigonadventure.com.

1. Cancellation by the Customer

If you need to cancel a confirmed booking, please notify us as early as possible by email, phone, WhatsApp, or Zalo. Refunds are calculated based on how far in advance we receive your cancellation request, counted from the scheduled tour departure time:

• 7 days or more before departure: 100% refund (minus any non-refundable third-party fees already paid, such as entrance tickets, and any payment gateway transaction fee).
• 3–6 days before departure: 50% refund.
• Less than 72 hours before departure, or no-show: no refund.

2. Cancellation or Changes by Saigon Adventure

If we must cancel or postpone a tour due to bad weather, insufficient participants, safety concerns, or other force majeure events, you may choose between:

• Rescheduling to another available date at no extra cost, or
• A full 100% refund of the amount paid.

3. Refund Method and Processing Time

Approved refunds are returned to the original payment method used at booking (bank card via OnePay or, for cash bookings, by bank transfer). Refunds are typically processed within 7–14 business days from the date of approval.

4. Non-Refundable Items

• Third-party costs already incurred on your behalf that cannot be recovered (e.g. paid entrance tickets, ferry/boat tickets, permits).
• Payment gateway transaction fees, where applicable.

5. How to Request a Cancellation or Refund

Please contact us with your booking reference, tour name, and date:

• Email: booking@saigonadventure.com / ota.saigonadventure@gmail.com
• Phone / WhatsApp / Zalo: +84 975 642 264
• Working hours: 7:00 AM – 9:00 PM daily (ICT); we aim to respond within 2 hours.

For general booking terms, please also see our Terms and Conditions and Privacy Policy.